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POSITION: Spa Manager
The Fairmont Southampton
Bermuda – Southampton, Bermuda

POSITION SUMMARY

Willow Stream Spa Manager

We are actively seeking a dynamic and highly motivated Spa Manager to ensure the smooth and efficient operation of the Spa arrival & departure experience; reception, reservations, boutique, and hosting areas while ensuring peak guest satisfaction.

The successful candidate will be responsible for, but not limited to, the following:

• Providing daily leadership to ensure the staff schedules are adjusted for maximum treatment revenue
• Preparing daily and monthly budget and accounting finance reports and assisting in the preparation and successful implementation of annual operational budgets while controlling expenses and payroll
• Providing efficient management, training and ongoing support of all Spa reception employees in all aspects of job tasks and maintaining inventory of supplies for the administration of the spa facility.
• Ensure quality control of services rendered while maintaining brand consistency as it relates to providers and treatments
• Promote and sell customized spa program to conference group as required as well as managing group sales and group bookings
• Providing administrative support to all spa departments as needed and co-ordinate sales activities
• Assisting in the supervision of all spa departments

REQUIRED SKILLS & EXPERIENCE:

Qualifications, Skills and Abilities

• A minimum of 3 years experience in a management (supervisory) position in a spa having specific experience working spa treatments, products and scheduling.
• A minimum of 2 years experience in a Windows based Spa operating software system Applications (spa booking and management tool)
• A minimum of 3 years experience in a spa/customer service related environment with switchboard, basic accounting skills, computer literacy in WordPerfect 6.0, Lotus 123 or Word and Excel preferred
• Retail experience an asset
• Excellent oral and written communication skills are required
• Proven experience with the creation and implementation of spa revenue enhancement

MUST THE APPLICANTS SUPPLY THEIR OWN WORK PERMIT?: No
BONUS?: No
ACCOMMODATION PROVIDED?: Yes
OTHER BENEFITS: Medical, Dental and Pension

COMPANY NAME: The Fairmont Southampton
REPLY ONLINE:REPLY ONLINE
CONTACT NAME: Susie Marshall
TITLE: Director of Human Resources
FAX: 441-2380680
MAILING ADDRESS: P O Box HM1379
Hamilton HM FX, Bermuda, Bermuda
POSITION CATEGORIES: Spa Management/Services
REPLY ONLINE